Hermes Logistics Technologies (HLT) has upgraded Etihad Airport Services Cargo’s hub in Abu Dhabi to the latest version of its Hermes cargo management system (CMS).

The upgrade follows a contract renewal that will also see the airline utilise the Hermes Business Intelligence add-on.

Hermes 5 is HLT’s latest function-rich cargo management system and forms the core of the Hermes Ecosystem, a suite of pay-as-you-go cargo management solutions that include Business Intelligence, Track & Trace, and a Learning Management System, among others.

Yuval Baruch, chief executive of HLT, said: “We are pleased to see Etihad Airport Services Cargo going live with our latest Hermes 5 on-premises in Abu Dhabi.

“We have worked with the company since 2015, and our teams have collaborated closely on this implementation to ensure a smooth switch-over.

“In addition to the operational efficiency and new functionality of the upgraded CMS, Etihad Airport Services Cargo will benefit from an enhanced version of Hermes Business Intelligence, a dashboard reporting tool based on Hermes’ extensive data lakes.

“The combination of these solutions will help the company with operational insight so it can make better-informed decisions.”

HLT says that its team worked with Etihad Airport Services Cargo, both on and offsite, to reduce downtime at the Abu Dhabi cargo hub during the upgrade and ensured service stability following the switchover.

Naresh Ranganathan, acting vice president at Etihad Airport Services Cargo, said: “Our upgrade to Hermes 5 has been a success, owing to the strong collaboration between HLT and our teams.

“We were able to complete the process ahead of schedule, thereby minimising downtime for our air cargo operations and enabling us to seamlessly resume normal business operations.

“The inclusion of the Business Intelligence function will help us better understand where operational efficiencies can be made, so we can provide efficient cargo handling services at our hub for all airlines operating into Zayed International Airport.”

Etihad Airport Services Cargo joins other organisations that have recently upgraded to Hermes’ newest technology, including Amsterdam Airport Schiphol, Cairo International Airport and several Portuguese airports.

The Hermes Business Intelligence add-on is scheduled to go live with Etihad Airport Services Cargo in June 2024.

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